--- title: Group Elite Blog --- [![Group-Elite-logo-2020-upper left web](https://www.groupelite.com/hs-fs/hubfs/Group-Elite-logo-2020-upper%20left%20web.webp?width=2196&height=861&name=Group-Elite-logo-2020-upper%20left%20web.webp "Group-Elite-logo-2020-upper left web")](https://www.groupelite.com/) ![](https://www.groupelite.com/hubfs/bars-solid.svg) [**](https://www.groupelite.com/blog/all#test-popup) ** # **News & Views** The Latest News on Call Center Consulting and Managed Services Subscribe Now # Group Elite Blog ** ** ** - Choose by topic - [ All ](https://www.groupelite.com/blog) - [ News ](https://www.groupelite.com/blog/tag/news) - [ Workforce Management ](https://www.groupelite.com/blog/tag/workforce-management) - [ Verint ](https://www.groupelite.com/blog/tag/verint) - [ Speech Analytics ](https://www.groupelite.com/blog/tag/speech-analytics) - [ EliteSync ](https://www.groupelite.com/blog/tag/elitesync) - Choose by type - [ Blog ](https://www.groupelite.com/blog) - [ eBooks ](https://www.groupelite.com/ebooks) - [ Videos ](https://www.groupelite.com/videos) - [ Webinars ](https://www.groupelite.com/webinars) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 7 Minute Read CX AI in 2025: What It Really Means for the Rest of Us If you’ve skimmed McKinsey’s State of AI 2025, you’ve probably seen the...](https://www.groupelite.com/blog/cx-ai-in-2025-what-it-really-means-for-the-rest-of-us) [ Read More ](https://www.groupelite.com/blog/cx-ai-in-2025-what-it-really-means-for-the-rest-of-us) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 1 Minute Read Group Elite Enhances EliteKeep for Secure and Compliant Contact Center Recording Archive Management LAVAL, QUEBEC AND GREENWOOD VILLAGE, COLO. (PRWEB) - Group Elite, a leading...](https://www.groupelite.com/blog/group-elite-enhances-elitekeep-for-secure-and-compliant-contact-center-recording-archive-management) [ Read More ](https://www.groupelite.com/blog/group-elite-enhances-elitekeep-for-secure-and-compliant-contact-center-recording-archive-management) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Unlocking Potential: How Bots Empower Employees for Success As I reflect on the how bots are being communicated in the contact center...](https://www.groupelite.com/blog/unlocking-potential-how-bots-empower-employees-for-success) [ Read More ](https://www.groupelite.com/blog/unlocking-potential-how-bots-empower-employees-for-success) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 1 Minute Read Gen-AI and Speech Analytics Poised to Enable Results Recently Daniel Ziv from Verint was asked about his take on the speech...](https://www.groupelite.com/blog/gen-ai-and-speech-analytics-poised-to-enable-results) [ Read More ](https://www.groupelite.com/blog/gen-ai-and-speech-analytics-poised-to-enable-results) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Unlocking the Potential of Verint: Exploring Healthy Advanced Features When I get a new phone, watch, or electronic gadget I'm the first to try every...](https://www.groupelite.com/blog/unlocking-the-full-potential-of-verint-exploring-healthy-advanced-features) [ Read More ](https://www.groupelite.com/blog/unlocking-the-full-potential-of-verint-exploring-healthy-advanced-features) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read How Healthy Are Your Regulatory Controls in Ensuring Compliance in the Contact Center? As a contact center operations leader, you understand the importance of...](https://www.groupelite.com/blog/how-healthy-are-your-regulatory-controls-in-ensuring-compliance-in-the-contact-center) [ Read More ](https://www.groupelite.com/blog/how-healthy-are-your-regulatory-controls-in-ensuring-compliance-in-the-contact-center) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Why Managed Services for Your Contact Center? A look at the top 3 implementation challenges for contact center technology. If...](https://www.groupelite.com/blog/contact-center-managed-services) [ Read More ](https://www.groupelite.com/blog/contact-center-managed-services) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Call Calibration Uncovers Disconnection and Grievances Customer service isn’t easy. There are a multitude of things that contact...](https://www.groupelite.com/blog/call-calibration-uncovers-disconnection-and-grievances) [ Read More ](https://www.groupelite.com/blog/call-calibration-uncovers-disconnection-and-grievances) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Span of Control: Staffing the Perfect WFM Team In previous posts we’ve spent a great deal of time talking about what makes up...](https://www.groupelite.com/blog/span-of-control-staffing-the-perfect-wfm-team) [ Read More ](https://www.groupelite.com/blog/span-of-control-staffing-the-perfect-wfm-team) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 6 Minute Read Measuring What Matters: Effective KPIs for Contact Center Scheduling Contact Centers are living, breathing, and constantly changing. Things like...](https://www.groupelite.com/blog/measuring-what-matters-effective-kpis-for-contact-center-scheduling) [ Read More ](https://www.groupelite.com/blog/measuring-what-matters-effective-kpis-for-contact-center-scheduling) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Setting Up Contact Center New Hires for Success Between the cost of finding the right agents, training the right agents, and...](https://www.groupelite.com/blog/setting-up-contact-center-new-hires-for-success) [ Read More ](https://www.groupelite.com/blog/setting-up-contact-center-new-hires-for-success) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read Why are my call center agents leaving? In today’s competitive job market it is easy to jump to pay, stress, and irate...](https://www.groupelite.com/blog/why-are-my-call-center-agents-leaving) [ Read More ](https://www.groupelite.com/blog/why-are-my-call-center-agents-leaving) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read When Workforce Management (WFM) Fails In a Crisis Repeatedly we see airlines struggle with call volume after a crisis. Tens of...](https://www.groupelite.com/blog/when-workforce-management-wfm-fails-in-a-crisis) [ Read More ](https://www.groupelite.com/blog/when-workforce-management-wfm-fails-in-a-crisis) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 1 Minute Read Group Elite Raises Over $72,000 for SickKids Clinical Trial Laval, Quebec – December 15, 2022 – The team at Group Elite is proud to...](https://www.groupelite.com/blog/group-elite-raises-over-72000-for-sickkids-clinical-trial) [ Read More ](https://www.groupelite.com/blog/group-elite-raises-over-72000-for-sickkids-clinical-trial) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read What are Call Center White Glove Services? A few years ago, I stepped out of the airport in Shanghai for the first time...](https://www.groupelite.com/blog/what-are-call-center-white-glove-services) [ Read More ](https://www.groupelite.com/blog/what-are-call-center-white-glove-services) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read What I Wish Everyone Knew About Good Habits Before you look away…don’t worry. I’m not doing a yoga class. I’m here to share...](https://www.groupelite.com/blog/what-i-wish-everyone-knew-about-good-habits) [ Read More ](https://www.groupelite.com/blog/what-i-wish-everyone-knew-about-good-habits) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 1 Minute Read Pumpkin-Spice Artificial Intelligence Harvests Results for Call Centers Hold on to your gourds, as Group Elite is pleased to announce their new...](https://www.groupelite.com/blog/call-centers-harvest-results-via-pumpkin-spice-artificial-intelligence) [ Read More ](https://www.groupelite.com/blog/call-centers-harvest-results-via-pumpkin-spice-artificial-intelligence) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read When should I ask for speech analytics assistance? It's time to answer question #5 in our eBook "5 Questions to Ask When Building...](https://www.groupelite.com/blog/when-should-i-ask-for-speech-analytics-assistance) [ Read More ](https://www.groupelite.com/blog/when-should-i-ask-for-speech-analytics-assistance) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read Is Quiet Quitting Impacting the Contact Center? "Quiet quitting" is the newest buzz word plaguing the minds of leaders within...](https://www.groupelite.com/blog/is-quiet-quitting-impacting-the-contact-center) [ Read More ](https://www.groupelite.com/blog/is-quiet-quitting-impacting-the-contact-center) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read What should the goals be for a speech analytics team? It's time for question #4 in our eBook "5 Questions to Ask When Building a...](https://www.groupelite.com/blog/what-should-the-goals-be-for-a-speech-analytics-team) [ Read More ](https://www.groupelite.com/blog/what-should-the-goals-be-for-a-speech-analytics-team) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Where should the speech analytics team live within your organization? It's time for question #3 in our eBook "5 Questions to Ask When Building a...](https://www.groupelite.com/blog/where-should-speech-analytics-live-within-your-organization) [ Read More ](https://www.groupelite.com/blog/where-should-speech-analytics-live-within-your-organization) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read What are the typical day-to-day tasks for a speech analytics team? It's time for question #2 in our eBook "5 Questions to Ask When Building a...](https://www.groupelite.com/blog/what-are-typical-day-to-day-tasks-for-a-speech-analytics-team) [ Read More ](https://www.groupelite.com/blog/what-are-typical-day-to-day-tasks-for-a-speech-analytics-team) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Who should be on and leading a Speech Analytics team? Speech Analytics tools offer an array of powerful features to help you unlock...](https://www.groupelite.com/blog/who-should-be-on-and-leading-a-speech-analytics-team) [ Read More ](https://www.groupelite.com/blog/who-should-be-on-and-leading-a-speech-analytics-team) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Group Elite Wins Awards for Innovation & Service at Verint Engage 2022 LAVAL, QUEBEC AND GREENWOOD VILLAGE, COLO. (PRWEB) JUNE 29, 2022 - Group Elite,...](https://www.groupelite.com/blog/group-elite-awarded-for-verint-salesforce-plugin-and-verint-services-and-support-partner-of-the-year) [ Read More ](https://www.groupelite.com/blog/group-elite-awarded-for-verint-salesforce-plugin-and-verint-services-and-support-partner-of-the-year) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read Gas Prices are High. So are Customer Expectations. Rising gas prices impacts us all. Digital signs at every corner reminding us of...](https://www.groupelite.com/blog/gas-prices-are-high-so-are-customer-expectations) [ Read More ](https://www.groupelite.com/blog/gas-prices-are-high-so-are-customer-expectations) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read Group Elite Marks 10 Years of Delivering on Exceptional Customer Experiences LAVAL, QUEBEC & GREENWOOD VILLAGE, COLORADO (PRWEB) MAY 13, 2022 - Group Elite,...](https://www.groupelite.com/blog/10-years-of-delivering-on-exceptional-customer-experiences) [ Read More ](https://www.groupelite.com/blog/10-years-of-delivering-on-exceptional-customer-experiences) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read The Great Resignation - What Can You Do About It? By now you may have read a little (or a lot) about The Great Resignation. You...](https://www.groupelite.com/blog/the-great-resignation-contact-center) [ Read More ](https://www.groupelite.com/blog/the-great-resignation-contact-center) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read The Supply Chain Crisis: Hear it in The Customer’s Voice The impact of the supply chain crisis is being measured in many ways – part...](https://www.groupelite.com/blog/the-supply-chain-crisis-hear-it-in-the-customer-voice) [ Read More ](https://www.groupelite.com/blog/the-supply-chain-crisis-hear-it-in-the-customer-voice) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Group Elite Expands Delivery of Verint Workforce Engagement on Microsoft Azure Group Elite, a world leader in contact center services, today announced their...](https://www.groupelite.com/blog/verint-for-microsoft-azure-annoucement) [ Read More ](https://www.groupelite.com/blog/verint-for-microsoft-azure-annoucement) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 5 Minute Read The 4 Pillars of a Comprehensive Call Center Needs Assessment As an organization prepares for a call center needs assessment, the terms...](https://www.groupelite.com/blog/the-4-pillars-of-a-comprehensive-call-center-needs-assessment) [ Read More ](https://www.groupelite.com/blog/the-4-pillars-of-a-comprehensive-call-center-needs-assessment) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Why Call Center Desktop Process Analytics Matters What is desktop process analytics? Desktop Process Analytics (DPA) tracks...](https://www.groupelite.com/blog/why-call-center-desktop-process-analytics-matters) [ Read More ](https://www.groupelite.com/blog/why-call-center-desktop-process-analytics-matters) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read The Making of a Superstar Team Group Elite is a company of superstars. How do I know? Because our teammates...](https://www.groupelite.com/blog/the-making-of-a-superstar-team) [ Read More ](https://www.groupelite.com/blog/the-making-of-a-superstar-team) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Why Use a Speech Analytics Consultant Speech analytics is one of the most efficient tools, enabling contact centers...](https://www.groupelite.com/blog/why-use-a-speech-analytics-consultant) [ Read More ](https://www.groupelite.com/blog/why-use-a-speech-analytics-consultant) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Automation Add-On from EliteSync Becomes the First Partner-Ready WFM Solution in the Verint Marketplace July 1, 2021 - Group Elite’s cloud-ready solution EliteSync became the first...](https://www.groupelite.com/blog/wfm-automation-add-on-becomes-first-available-in-verint-marketplace) [ Read More ](https://www.groupelite.com/blog/wfm-automation-add-on-becomes-first-available-in-verint-marketplace) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Best Practices for Better Contact Center Workforce Optimization Implementing best practices for better contact center workforce optimization...](https://www.groupelite.com/blog/best-practices-for-better-contact-center-workforce-optimization) [ Read More ](https://www.groupelite.com/blog/best-practices-for-better-contact-center-workforce-optimization) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 5 Minute Read How to Choose a Call Center Consultant Choosing a call center consultant in 2021 requires thinking big! And trust me,...](https://www.groupelite.com/blog/how-to-choose-a-call-center-consultant) [ Read More ](https://www.groupelite.com/blog/how-to-choose-a-call-center-consultant) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Why Contact Center Managed Services Improves Your ROI Contact center managed services offers an array of benefits across all lines of...](https://www.groupelite.com/blog/why-contact-center-managed-services-improve-your-roi) [ Read More ](https://www.groupelite.com/blog/why-contact-center-managed-services-improve-your-roi) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Why Did Midsize Companies Move Their Call Centers to the Cloud First? Technological advancements have made it easier to do business, communicate and...](https://www.groupelite.com/blog/why-midsize-companies-moved-their-call-centers-to-the-cloud-first) [ Read More ](https://www.groupelite.com/blog/why-midsize-companies-moved-their-call-centers-to-the-cloud-first) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 5 Minute Read Customer Churn Stats in 2021 Say Invest in Employee Relationships True story - 15 years ago I was choosing between 1 of the 2 national mobile...](https://www.groupelite.com/blog/customer-churn-stats-2021) [ Read More ](https://www.groupelite.com/blog/customer-churn-stats-2021) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Ensuring Quality Service Across All Channels In the age of multichannel, improving customer service is easier said than...](https://www.groupelite.com/blog/ensuring-quality-service-across-channels) [ Read More ](https://www.groupelite.com/blog/ensuring-quality-service-across-channels) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read Payroll and Workforce Management - Getting it Right According to a recent Workforce Institute survey, about half of the American...](https://www.groupelite.com/blog/adp-payroll-call-center-environment) [ Read More ](https://www.groupelite.com/blog/adp-payroll-call-center-environment) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 5 Minute Read Customer Service for Millennials, from a Millennial With an annual direct purchasing power of over $200 billion, it is not...](https://www.groupelite.com/blog/customer-service-for-millennials-from-a-millennial) [ Read More ](https://www.groupelite.com/blog/customer-service-for-millennials-from-a-millennial) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read Using a Mobile App for Workforce Management According to a report by Gallup, only 33% of Americans are engaged in their...](https://www.groupelite.com/blog/wfm-mobile-apps) [ Read More ](https://www.groupelite.com/blog/wfm-mobile-apps) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Our Experience is Your Advantage September 3, 2020 - For nearly a decade, Group Elite has implemented solutions...](https://www.groupelite.com/blog/our-experience-is-your-advantage) [ Read More ](https://www.groupelite.com/blog/our-experience-is-your-advantage) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Your Quality Team Isn’t Evil: Handling Call Center Quality Disputes Are you spending too much time working on quality or call center coaching...](https://www.groupelite.com/blog/call-center-quality-disputes) [ Read More ](https://www.groupelite.com/blog/call-center-quality-disputes) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read What is Contact Center Shrinkage? Simply having the right people to handle customer interactions continues to be...](https://www.groupelite.com/blog/what-is-contact-center-shrinkage) [ Read More ](https://www.groupelite.com/blog/what-is-contact-center-shrinkage) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read The Key to Excellent Customer Service: Call Calibration Offering excellent customer service is a priority for most companies. However,...](https://www.groupelite.com/blog/call-calibration-tips) [ Read More ](https://www.groupelite.com/blog/call-calibration-tips) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read Three Recommendations for Managing Work From Home Employees Recently, Verint customer, John Barker, Managing Director at Capita, a large UK...](https://www.groupelite.com/blog/three-recommendations-for-managing-work-from-home-employees) [ Read More ](https://www.groupelite.com/blog/three-recommendations-for-managing-work-from-home-employees) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Not “May I” but “Can I” Speak to a Supervisor? Time Off Management isn't Just for Agents It’s 6:45 a.m. on a bright and sunny...](https://www.groupelite.com/blog/may-i-speak-to-a-supervisor) [ Read More ](https://www.groupelite.com/blog/may-i-speak-to-a-supervisor) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Cherry-Picking Calls for Coaching Leads to Frustration Cherry-picking calls for coaching happens. I’ve seen it time and time again....](https://www.groupelite.com/blog/cherry-picking-coaching-calls-leads-to-frustration) [ Read More ](https://www.groupelite.com/blog/cherry-picking-coaching-calls-leads-to-frustration) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read Group Elite Expands Executive Team Poised for Cloud and CX Technology Growth Montreal, Quebec - June 2, 2020 – Group Elite Communications, Inc. announces...](https://www.groupelite.com/blog/group-elite-expands-executive-team-for-cloud-and-cx-technology-growth) [ Read More ](https://www.groupelite.com/blog/group-elite-expands-executive-team-for-cloud-and-cx-technology-growth) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read How do I monitor my contact center agents working from home? In my home, we all drink a shot of vodka each time a journalist or family...](https://www.groupelite.com/blog/monitor-my-contact-center-agents-working-from-home) [ Read More ](https://www.groupelite.com/blog/monitor-my-contact-center-agents-working-from-home) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 1 Minute Read Group Elite & Verint Establish Strong Strategic Partnership June 7, 2017 - Group Elite Communications is extremely proud to announce its...](https://www.groupelite.com/blog/group-elite-verint-establish-strong-strategic-partnership) [ Read More ](https://www.groupelite.com/blog/group-elite-verint-establish-strong-strategic-partnership) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Group Elite and Multiple Customers Switching to Verint as Their Global Solution Provider to Enhance Success Multiple Customer Organizations Follow Suit, Changing to Verint as Their...](https://www.groupelite.com/blog/group-elite-customers-switch-to-verint) [ Read More ](https://www.groupelite.com/blog/group-elite-customers-switch-to-verint) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 1 Minute Read Group Elite Wins Partner Awards for the Second Year in a Row Orlando, Florida. Interactions 2016 Conference. For the second year in a row,...](https://www.groupelite.com/blog/second-year-in-a-row-group-elite-wins-nice-systems-partner-awards) [ Read More ](https://www.groupelite.com/blog/second-year-in-a-row-group-elite-wins-nice-systems-partner-awards) ![b2b_inbound_sales_agencies](https://www.groupelite.com/hs-fs/hubfs/b2b_inbound_sales_agencies.webp?width=1920&height=1280&name=b2b_inbound_sales_agencies.webp) ## Create Your Next Opportunity. Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today ! 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