True story - 15 years ago I was choosing between 1 of the 2 national mobile providers in Canada. Now I don’t recall when the issue exactly...
In the age of multichannel, improving customer service is easier said than done. Customer service not only has to be perfect every time, but...
According to a recent Workforce Institute survey, about half of the American workforce (49%) will start searching for a new job after experiencing...
With an annual direct purchasing power of over $200 billion, it is not surprising that companies all over North America are competing for...
According to a report by Gallup, only 33% of Americans are engaged in their work, more than ever American millennials say they're open to...
For nearly a decade, Group Elite has implemented solutions for Workforce Optimization (WFO) by hiring elite contact center engineers, consultants,...
Are you spending too much time working on quality or call center coaching disputes rather than on evaluating calls?
Simply having the right people to handle customer interactions continues to be one of the most important aspects of customer service today. Sure,...
A look at the top 3 implementation challenges for contact center technology.
Offering excellent customer service is a priority for most companies. However, offering excellent customer service is not just about saying the...
Recently, Verint customer, John Barker, Managing Director at Capita, a large UK business process outsourcer, shared his story at Verint Virtual....
It’s 6:45 a.m. on a bright and sunny Friday during the summer and she logs into her Workforce Management...
Cherry-picking calls for coaching happens. I’ve seen it time and time again. Intentional or not, cherry-picking happens naturally and is perceived...
Montreal, Quebec - June 2, 2020 – Group Elite Communications, Inc. announces two new additions to their leadership team serving in the roles of...
In my home, we all drink a shot of vodka each time a journalist or family member uses the term "new normal" in conversation. I'm so tired of this...
June 7, 2017 - Group Elite Communications is extremely proud to announce its latest strategic partnership with Verint Systems, premier global...
Orlando, Florida. Interactions 2016 Conference.
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