Learn more about our SickKids initiative today Click Here
On-demand call center best practices and Verint training.
Cloud or Hybrid recording archive.
Automate WFM schedule Changes for payroll accuracy
Integrate Verint and Salesforce CRM
Is Quiet Quitting Impacting the Contact Center? September 21 2022
"Quiet quitting" is the newest buzz word plaguing the minds of leaders within many industries...
First Contact Resolution A credit card company uses speech analytics to drive better results. View now
Collections Effectiveness How speech analytics increased payments at this call center. View now
Call Center KPIs Impress your boss with these key metrics. View now
Verint Automation Handbook Get more out of your Verint setup with better automation. View now
Videos Watch our customer success stories View now
Webinars Watch our informative webinars View now
We make your next enterprise software implementation easy
Learn more about our exciting team and find your next role today!
Helping our clients and partners find success every day.
Read about our latest news.
Our Strategic Technology Partners and Systems Integrators.
The Latest News on Call Center Consulting and Managed Services
Subscribe Now
"Quiet quitting" is the newest buzz word plaguing the minds of leaders within...
It's time for question #4 in our eBook "5 Questions to Ask When Building a...
It's time for question #3 in our eBook "5 Questions to Ask When Building a...
It's time for question #2 in our eBook "5 Questions to Ask When Building a...
Speech Analytics tools offer an array of powerful features to help you unlock...
LAVAL, QUEBEC AND GREENWOOD VILLAGE, COLO. (PRWEB) JUNE 29, 2022 - Group Elite,...
Rising gas prices impacts us all. Digital signs at every corner reminding us of...
LAVAL, QUEBEC & GREENWOOD VILLAGE, COLORADO (PRWEB) MAY 13, 2022 - Group Elite,...
By now you may have read a little (or a lot) about The Great Resignation. You...
The impact of the supply chain crisis is being measured in many ways – part...
Group Elite, a world leader in contact center services, today announced their...
As an organization prepares for a call center needs assessment, the terms...
What is desktop process analytics? Desktop Process Analytics (DPA) tracks...
Group Elite is a company of superstars. How do I know? Because our teammates...
Speech analytics is one of the most efficient tools, enabling contact centers...
July 1, 2021 - Group Elite’s cloud-ready solution EliteSync became the first...
Implementing best practices for better contact center workforce optimization...
Choosing a call center consultant in 2021 requires thinking big! And trust me,...
Contact center managed services offers an array of benefits across all lines of...
Technological advancements have made it easier to do business, communicate and...
True story - 15 years ago I was choosing between 1 of the 2 national mobile...
In the age of multichannel, improving customer service is easier said than...
According to a recent Workforce Institute survey, about half of the American...
With an annual direct purchasing power of over $200 billion, it is not...
According to a report by Gallup, only 33% of Americans are engaged in their...
September 3, 2020 - For nearly a decade, Group Elite has implemented solutions...
Are you spending too much time working on quality or call center coaching...
Simply having the right people to handle customer interactions continues to be...
A look at the top 3 implementation challenges for contact center technology. If...
Offering excellent customer service is a priority for most companies. However,...
Recently, Verint customer, John Barker, Managing Director at Capita, a large UK...
Time Off Management isn't Just for Agents It’s 6:45 a.m. on a bright and sunny...
Cherry-picking calls for coaching happens. I’ve seen it time and time again....
Montreal, Quebec - June 2, 2020 – Group Elite Communications, Inc. announces...
In my home, we all drink a shot of vodka each time a journalist or family...
June 7, 2017 - Group Elite Communications is extremely proud to announce its...
Multiple Customer Organizations Follow Suit, Changing to Verint as Their...
Orlando, Florida. Interactions 2016 Conference. For the second year in a row,...
Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today !
