On-demand call center best practices and Verint training.
Cloud or Hybrid recording archive.
Automate WFM schedule Changes for payroll accuracy
Integrate Verint and Salesforce CRM
Unlocking the Potential of Verint: Exploring Healthy Advanced Features
May 25 2023
When I get a new phone, watch, or electronic gadget I'm the first to try every feature and menu....
First Contact Resolution
A credit card company uses speech analytics to drive better results.
How speech analytics increased payments at this call center.
Call Center KPIs
Impress your boss with these key metrics.
Verint Automation Handbook
Get more out of your Verint setup with better automation.
Watch our customer success stories
Watch our informative webinars
The Latest News on Call Center Consulting and Managed Services
In previous posts we’ve spent a great deal of time talking about what makes up...
Contact Centers are living, breathing, and constantly changing. Things like...
In today’s competitive job market it is easy to jump to pay, stress, and irate...
During the holidays I saw images of flight crews waiting 5 hours attempting to...
July 1, 2021 - Group Elite’s cloud-ready solution EliteSync became the first...
According to a recent Workforce Institute survey, about half of the American...
According to a report by Gallup, only 33% of Americans are engaged in their...
Time Off Management isn't Just for Agents It’s 6:45 a.m. on a bright and sunny...
Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today !
2022 © Group Elite · All Rights Reserved