Short and targeted call center consulting engagements
Quick Wins are short, targeted consulting engagements that deliver maximum impact. Ranging from 4-8 weeks, Quick Wins have seen results such as reduced FCR by 22%, increased NPS by 3 points and created speech analytics call dispositioning programs that have saved over $600,000 annually.
Schedule Adherence
Customer Satisfaction
Customer Churn
Self-Service Adoption
Customer Effort
Avg Speed of Answer
Net Promoter Scores
Process Improvement
Fraud Detection
Sales Effectiveness
Competitive Intelligence
Call Dispositioning & Root Cause
