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Quick Wins

Short and targeted call center consulting engagements

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What will be YOUR Quick Win this year?

Quick Wins are short, targeted consulting engagements that deliver maximum impact.  Ranging from 4-8 weeks, Quick Wins have seen results such as reduced FCR by 22%, increased NPS by 3 points and created speech analytics call dispositioning programs that have saved over $600,000 annually.
 
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For your agents
First Contact Resolution
Agent Churn
Average Handle Time
Automated Quality Monitoring
Collections Effectiveness
Schedule Adherence
For your customers
Customer Satisfaction
Customer Churn
Self-Service Adoption
Customer Effort
Avg Speed of Answer
Net Promoter Scores
For your business
Regulatory Compliance
Process Improvement
Fraud Detection
Sales Effectiveness
Competitive Intelligence
Call Dispositioning & Root Cause
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