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EliteConnect

The Verint integration with Salesforce & Microsoft Dynamics that delivers customer insights from Verint Recordings where you need them most

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Integrate Verint and Salesforce Systems

EliteConnect from Group Elite is an award-winning integration that connects existing CRM systems to Verint, providing greater insight into customer interactions. The application add-on can be used in two ways.

Add CRM Data Fields to Each Interaction

Use this side of EliteConnect to make recordings searchable by new data fields such as customer number, customer status, order status, Zip/Postal Code, and many more. Often these are values that aren't natively in your recording system, but can be cross-referenced manually in CRM.  The application supports a variety of leading CRM platforms such as Salesforce and Microsoft Dynamics. 

Contact a Group Elite specialist today to learn what values are available and how to use the application in your environment.

Playback Verint Interactions Inside CRM

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EliteConnect brings the latest interactions directly into your CRM view.  Connecting with CRM tools such as Salesforce and Microsoft Dynamics, a user is able to playback an interaction with a single click. 

In this example, the Contact Interactions section provides the total of interactions in the last 30 days, the average interaction time, and a link to the recordings. 

  • Reduce discovery time through single-click access to interactions from within a customer's CRM screen
  • Improve customer visibility and research time from within Verint
  • Use custom data fields inside the Verint platform to trigger other event such as Shared Inboxes, coaching triggers, and data retention
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Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today !