EliteConnect from Group Elite is an award-winning integration that connects existing CRM systems to Verint, providing greater insight into customer interactions. The Verint application add-on can be used to add CRM data fields in to Verint and to playback Verint recordings inside of Salesforce or Dynamics.
Use EliteConnect to make recordings searchable by new data fields such as customer number, customer status, order status, Zip/Postal Code, and many more. Often these are values that aren't natively in your recording system, but can be cross-referenced manually in CRM. The application supports a variety of leading CRM platforms such as Salesforce and Microsoft Dynamics. Use the Integration Check below to find out what fields are available to inject into Verint.
EliteConnect brings the latest interactions directly into your CRM view. Connecting with CRM tools such as Salesforce and Microsoft Dynamics, a user is able to playback an interaction with a single click.
In this example, the Contact Interactions section provides the total of interactions in the last 30 days, the average interaction time, and a link to the recordings.