As an organization prepares for a call center needs assessment, the terms discovery, analysis, validation, and recommendation come to mind. The...
What is desktop process analytics? Desktop Process Analytics (DPA) tracks activities, processes, and provides alerts and automation to guide call...
Group Elite is a company of superstars. How do I know? Because our teammates are a family of superstars that know how to win, know their area of...
Speech analytics is one of the most efficient tools, enabling contact centers to hear and better understand the voices of their customers. Speech...
July 1, 2021 - Group Elite’s cloud-ready solution EliteSync became the first partner-ready listing for Verint Workforce Management (WFM) in the ...
Implementing best practices for better contact center workforce optimization (WFO) is in your hands. Your employees are using technology to...
Choosing a call center consultant in 2021 requires thinking big! And trust me, thinking big is not just virtual meetings, work-from-home trends,...
Contact center managed services offers an array of benefits across all lines of business within any type of contact center and industry –...
Technological advancements have made it easier to do business, communicate and grow faster and more efficiently compared to any other point in...
True story - 15 years ago I was choosing between 1 of the 2 national mobile providers in Canada. Now I don’t recall when the issue exactly...
