Choosing a call center consultant in 2021 requires thinking big! And trust me, thinking big is not just virtual meetings, work-from-home trends,...
Contact center managed services offers an array of benefits across all lines of business within any type of contact center and industry –...
Technological advancements have made it easier to do business, communicate and grow faster and more efficiently compared to any other point in...
True story - 15 years ago I was choosing between 1 of the 2 national mobile providers in Canada. Now I don’t recall when the issue exactly...
In the age of multichannel, improving customer service is easier said than done. Customer service not only has to be perfect every time, but...
According to a recent Workforce Institute survey, about half of the American workforce (49%) will start searching for a new job after experiencing...
With an annual direct purchasing power of over $200 billion, it is not surprising that companies all over North America are competing for...
According to a report by Gallup, only 33% of Americans are engaged in their work, more than ever American millennials say they're open to...
For nearly a decade, Group Elite has implemented solutions for Workforce Optimization (WFO) by hiring elite contact center engineers, consultants,...
Are you spending too much time working on quality or call center coaching disputes rather than on evaluating calls?
