On-demand call center best practices and Verint training.
Cloud or Hybrid recording archive.
Automate WFM schedule Changes for payroll accuracy
Integrate Verint and Salesforce CRM
Unlocking the Potential of Verint: Exploring Healthy Advanced Features May 25 2023
When I get a new phone, watch, or electronic gadget I'm the first to try every feature and menu....
First Contact Resolution A credit card company uses speech analytics to drive better results. View now
Collections Effectiveness How speech analytics increased payments at this call center. View now
Call Center KPIs Impress your boss with these key metrics. View now
Verint Automation Handbook Get more out of your Verint setup with better automation. View now
Videos Watch our customer success stories View now
Webinars Watch our informative webinars View now
The Latest News on Call Center Consulting and Managed Services
Subscribe Now
When I get a new phone, watch, or electronic gadget I'm the first to try every...
As a contact center operations leader, you understand the importance of...
A look at the top 3 implementation challenges for contact center technology. If...
Customer service isn’t easy. There are a multitude of things that contact...
In previous posts we’ve spent a great deal of time talking about what makes up...
Contact Centers are living, breathing, and constantly changing. Things like...
Between the cost of finding the right agents, training the right agents, and...
In today’s competitive job market it is easy to jump to pay, stress, and irate...
During the holidays I saw images of flight crews waiting 5 hours attempting to...
Laval, Quebec – December 15, 2022 – The team at Group Elite is proud to...
A few years ago, I stepped out of the airport in Shanghai for the first time...
Before you look away…don’t worry. I’m not doing a yoga class. I’m here to share...
Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today !