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Automate WFM schedule Changes for payroll accuracy
Group Elite Expands Delivery of Verint Workforce Engagement on Microsoft Azure October 19 2021
Group Elite, a world leader in contact center services, today announced their ability to deliver...
First Contact Resolution A credit card company uses speech analytics to drive better results. View now
Collections Effectiveness How speech analytics increased payments at this call center. View now
Call Center KPIs Impress your boss with these key metrics. View now
Verint Automation Handbook Get more out of your Verint setup with better automation. View now
Maintaining Call Center Software Get the numbers, see the steps, read the tips. View now
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Group Elite, a world leader in contact center services, today announced their...
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July 1, 2021 - Group Elite’s cloud-ready solution EliteSync became the first...
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Contact center managed services offers an array of benefits across all lines of...
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True story - 15 years ago I was choosing between 1 of the 2 national mobile...
In the age of multichannel, improving customer service is easier said than...
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