It's time for question #2 in our eBook  "5 Questions to Ask When Building a Speech Analytics Team" :

  1. Who should be on and leading a Speech Analytics team?
  2. What are the typical day-to-day tasks of a speech team?
  3. Where should the Speech Analytics team live within your organization?
  4. Why set goals for your team and what should they be?
  5. When should I ask for outside help?

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There is a solid cadence within most speech analytics teams that usually starts with securing and collecting the right interactions, then designing and developing project, followed by analyze and advocating results, and finally the important task of challenging and change. 

Also, did you know that according to a recent Accenture study, "81% of organizations lack an enterprise data strategy to fully capitalize on their data assets.” If your team doesn't create and maintain the right tasks day-in-and-day-out, you put your organization at risk for staying ahead of the speech analytics game.

For a more in-depth look into each step, download the eBook today. Our team can also assess your current technology and processes independently through a Needs Assessment Process. We won't bite 😜 but we will help your uncover new ways to tackle speech analytics projects. This ebook is FULL of great ideas and 3 case studies where our team sat side-by-side with organizations just like yours.

Next time...

Question 3: Where should the Speech Analytics team live within your organization?
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Amanda Haney

Amanda Haney

Amanda Haney is an experienced Group Elite Senior Consultant and Trainer with over 20 years of experience within contact centers. Amanda is driven by a passion for building relationships, improving operational efficiencies, and ensuring adherence to regulatory and compliance requirements. She has a proven history of expertise in a wide array of contact center verticals including financial, transportation, security, medical, and automotive.