On-demand call center best practices and Verint training.
Cloud or Hybrid recording archive.
Automate WFM schedule Changes for payroll accuracy
Integrate Verint and Salesforce CRM
Unlocking the Potential of Verint: Exploring Healthy Advanced Features
May 25 2023
When I get a new phone, watch, or electronic gadget I'm the first to try every feature and menu....
First Contact Resolution
A credit card company uses speech analytics to drive better results.
How speech analytics increased payments at this call center.
Call Center KPIs
Impress your boss with these key metrics.
Verint Automation Handbook
Get more out of your Verint setup with better automation.
Watch our customer success stories
Watch our informative webinars
The Latest News on Call Center Consulting and Managed Services
Before you look away…don’t worry. I’m not doing a yoga class. I’m here to share...
It's time to answer question #5 in our eBook "5 Questions to Ask When Building...
"Quiet quitting" is the newest buzz word plaguing the minds of leaders within...
It's time for question #4 in our eBook "5 Questions to Ask When Building a...
It's time for question #3 in our eBook "5 Questions to Ask When Building a...
It's time for question #2 in our eBook "5 Questions to Ask When Building a...
Speech Analytics tools offer an array of powerful features to help you unlock...
The impact of the supply chain crisis is being measured in many ways – part...
Speech analytics is one of the most efficient tools, enabling contact centers...
Cherry-picking calls for coaching happens. I’ve seen it time and time again....
Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today !
2022 © Group Elite · All Rights Reserved