Our project managers will help you create a call center project plan and a call center statement of work. Our project management team easily adapts to your requirements and leverages Call Center Agile and Call Center Waterfall methodologies. The team uses PMI Standards and will help your team through:
Monitor & Control
We know what it's like to run call center technology projects and are here to see you succeed.
Group Elite provides complete implementation services for on-premise and cloud-based call center projects. Our Services Engineers have an average of 10+ years of experience on all our solutions. Choose Group Elite if you are looking for:
Smooth cut-overs between versions or new installations
Dedicated resources and assigned engineers that work from the beginning of the project to the end
Structured escalation process for quick resolution of issues
We deliver an unmatched ability to deliver on all aspects of the project cycle.
Setup internal test or lab environments
Install highly available or redundancy across data centers
Robust testing through User Acceptance Testing (UAT) standards
Our training team utilizes their operational experience and expertise to deliver training focused on adoption. We create onsite and virtual call center application training options that provide you the expertise needed to succeed and is delivered based on your internal processes and resources to:
Gain knowledge or call center refresher training for seasoned users
Meet specific business goals (FCR, AHT, Sales, NPS)
Comply with call center industry regulations
Comply with call center union standards
Each member of the team are active in the Quality Assurance and Training Connection (QATC) and the Society of Workforce Planning Professionals (SWPP). They focus on real scenarios and incorporate call center consulting for:
Group Elite’s certified Engineers and Technicians can support your team or be your support team. We can create flexible maintenance agreements that provide you with the assurance that you will be taken care of.
24/7/365 Network Operating Center (NOC)
Staffed in North America
Single point of contact
Can coordinate consulting services to assist with new projects
Our support and maintenance team Protect your software investment and can also assist with:
Our consulting services are white-glove projects based on a hands-on, tailored agenda to meet your business needs. We are a diverse and dynamic group that provides training and offer best practice suggestions, from real world environments, to use in developing, deploying and administering your needs. Consulting includes: