--- title: Services - Group Elite - Verint Training Courses and More description: Verint training courses and call center consulting services to meet call center KPIs and implement solutions for call monitoring, WFM and speech analytics image: https://www.groupelite.com/hubfs/Group-Elite-logo-2020-upper-left-web-Dark.png --- [![Group-Elite-logo-2020-upper left web](https://www.groupelite.com/hs-fs/hubfs/Group-Elite-logo-2020-upper%20left%20web.webp?width=2196&height=861&name=Group-Elite-logo-2020-upper%20left%20web.webp "Group-Elite-logo-2020-upper left web")](https://www.groupelite.com/) ![](https://www.groupelite.com/hubfs/bars-solid.svg) [**](https://www.groupelite.com/services#test-popup) ** # Services Contact a services consultant today to scope your next project [![Contact Us](https://no-cache.hubspot.com/cta/default/7576331/42016097-cfd9-4355-92d1-5d27638133fc.png)](https://cta-redirect.hubspot.com/cta/redirect/7576331/42016097-cfd9-4355-92d1-5d27638133fc) ** ## System Design & Architecture Designing the Perfect Solution ** ## Project Management Certified Project Managers ** ## Implementation Services Engineers to implement your project ** ## Application Training End-user and Specialized Training ** ## Support & Maintenance 24/7/365 Support Team ** ## Business Consulting The best call center consultants in the industry [System Design & Architecture](https://www.groupelite.com/services#tab-1) ## System Design & Architecture Our experienced staff have designed solutions on various platforms. Whether you have easy requirements or need requirements for a complex multi-site call center, our team will help you: - Understand features across various platforms - Achieve results with a new platform - Bridge the gap: Translating features from old platforms to a new one - Protect or archive call recording data from your retiring system - Work with your Information Security (InfoSec) team for system verification and internal approval - Provide system diagrams and architectural layout to start a new call center project - Create solution design documents for project kickoff Verint ACD Integrations to Support: - Verint and Alcatel - Verint and Aspect - Verint and Asterisk - Verint and BT - Verint and Avaya - Verint and Cisco - Verint and Etrali - Verint and Genesys - Verint and Huawei - Verint and IpTrade - Verint and Interactive Intelligence (Genesys) - Verint and Mitel - Verint and NEC - Verint and Siemens [Project Management](https://www.groupelite.com/services#tab-2) ## Project Management ### Project Management  Our project managers will help you create a call center project plan and a call center statement of work.  Our project management team easily adapts to your requirements and leverages Call Center Agile and Call Center Waterfall methodologies.  The team uses PMI Standards and will help your team through: - Initiation - Planning - Execution - Monitor & Control - Closure We know what it's like to run call center technology projects and are here to see you succeed. [Implementation Services](https://www.groupelite.com/services#tab-3) ## Implementation Services ### Implementation Services Group Elite provides complete implementation services for on-premise and cloud-based call center projects.  Our Services Engineers have an average of 10+ years of experience on all our solutions.  Choose Group Elite if you are looking for: - Smooth cut-overs between versions or new installations - Dedicated resources and assigned engineers that work from the beginning of the project to the end - Structured escalation process for quick resolution of issues We deliver an unmatched ability to deliver on all aspects of the project cycle. - Setup internal test or lab environments - Install highly available or redundancy across data centers - Robust testing through User Acceptance Testing (UAT) standards - Site Acceptance Testing (SAT) - Quality Assurance (QA) testing [Application Training](https://www.groupelite.com/services#tab-4) ## Application Training ### Application Training Our training team utilizes their operational experience and expertise to deliver training focused on adoption.  We create onsite and virtual call center application training options that provide you the expertise needed to succeed and is delivered based on your internal processes and resources to: - Gain knowledge or call center refresher training for seasoned users - Meet specific business goals (FCR, AHT, Sales, NPS) - Comply with call center industry regulations - Comply with call center union standards Each member of the team are active in the Quality Assurance and Training Connection ([QATC](http://www.qatc.org)) and the Society of Workforce Planning Professionals ([SWPP](http://www.swpp.org)).  They focus on real scenarios and incorporate call center consulting for: - Call Center Operational Efficiency - Call Center Scheduling Ideas - Call Center KPI Dashboard Development - Call Center KPI Creation - Call Center Agent Performance Dashboards [Support & Maintenance](https://www.groupelite.com/services#tab-5) ## Support & Maintenance ### Support & Maintenance Group Elite’s certified Engineers and Technicians can support your team or be your support team.  We can create flexible maintenance agreements that provide you with the assurance that you will be taken care of. 24/7/365 Network Operating Center (NOC) - Staffed in North America - Single point of contact - Can coordinate consulting services to assist with new projects Our support and maintenance team Protect your software investment and can also assist with: - Verint HFR Installation (Hot Fix Releases) - Verint Patches - Verint License Additions - Verint Certificate Renewals - Verint Data Restoration [Business Consulting](https://www.groupelite.com/services#tab-6) ## Business Consulting ### Business Consulting Our consulting services are white-glove projects based on a hands-on, tailored agenda to meet your business needs.  We are a diverse and dynamic group that provides training and offer best practice suggestions, from real world environments, to use in developing, deploying and administering your needs.  Consulting includes: - WFM Consulting - QM Consulting - Speech Analytics Consulting - Process Improvement Consulting - Compliance and Security Adherence ![b2b_inbound_sales_agencies](https://www.groupelite.com/hs-fs/hubfs/b2b_inbound_sales_agencies.webp?width=1920&height=1280&name=b2b_inbound_sales_agencies.webp) ## Create Your Next Opportunity. Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today ! [![Get in Touch](https://no-cache.hubspot.com/cta/default/7576331/b96ad3c9-c92c-46df-a222-78732692164c.png)](https://cta-redirect.hubspot.com/cta/redirect/7576331/b96ad3c9-c92c-46df-a222-78732692164c) ###### About Us - [ Contact Us ](https://www.groupelite.com/contact-us-home) - [ Global Offices ](https://www.groupelite.com/contact-us-home#Offices) - [ Leadership Team ](https://www.groupelite.com/about/leadership-team) - [ Partners ](https://www.groupelite.com/about/our-partners) ###### Our Expertise - [ Contact Centers ](https://www.groupelite.com/contact-center-expertise) - [ Fraud & Compliance ](https://www.groupelite.com/fraud-compliance) ###### Our Services - [ System Design & Architecture ](https://www.groupelite.com/services) - [ Project Management ](https://www.groupelite.com/services) - [ Implementation Services ](https://www.groupelite.com/services) - [ Application Training ](https://www.groupelite.com/services) - [ Support & Maintenance ](https://www.groupelite.com/services) - [ Business Consulting ](https://www.groupelite.com/services) ###### Our Partners - [ Strategic Technology Partners ](https://www.groupelite.com/about/our-partners#strategic) - [ Systems Integrators & Resellers ](https://www.groupelite.com/about/our-partners#systems) - [ Verint Systems ](https://www.groupelite.com/verint-strategic-partner) ![Group Elite logo](https://www.groupelite.com/hubfs/Group-Elite-logo-2020-upper-left-web-Dark.png) - [**](https://www.facebook.com/GroupEliteComm) - - [**](https://www.linkedin.com/company/group-elite-communications/) - [**](https://www.youtube.com/channel/UCtKAFCIQyBR6aiMKeY0FM-Q/) 2026 © Group Elite · All Rights Reserved