Our experienced staff have designed solutions on various platforms. Whether you have easy requirements or need requirements for a complex multi-site call center, our team will help you:
Verint ACD Integrations to Support:
Our project managers will help you create a call center project plan and a call center statement of work. Our project management team easily adapts to your requirements and leverages Call Center Agile and Call Center Waterfall methodologies. The team uses PMI Standards and will help your team through:
We know what it's like to run call center technology projects and are here to see you succeed.
Group Elite provides complete implementation services for on-premise and cloud-based call center projects. Our Services Engineers have an average of 10+ years of experience on all our solutions. Choose Group Elite if you are looking for:
We deliver an unmatched ability to deliver on all aspects of the project cycle.
Our training team utilizes their operational experience and expertise to deliver training focused on adoption. We create onsite and virtual call center application training options that provide you the expertise needed to succeed and is delivered based on your internal processes and resources to:
Each member of the team are active in the Quality Assurance and Training Connection (QATC) and the Society of Workforce Planning Professionals (SWPP). They focus on real scenarios and incorporate call center consulting for:
Group Elite’s certified Engineers and Technicians can support your team or be your support team. We can create flexible maintenance agreements that provide you with the assurance that you will be taken care of.
24/7/365 Network Operating Center (NOC)
Our support and maintenance team Protect your software investment and can also assist with:
Our consulting services are white-glove projects based on a hands-on, tailored agenda to meet your business needs. We are a diverse and dynamic group that provides training and offer best practice suggestions, from real world environments, to use in developing, deploying and administering your needs. Consulting includes:
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