Group-Elite-logo-2020-upper%20left%20web
  • Services
    • Call Center Recording Storage/Archival
    • Call Center Fraud & Compliance
    • Call Center Advanced WFM
    • Verint Workforce Optimization
    • Verint Automation Handbook
    • Verint Integrations
    • Verint Resources
    • Verint Services & Support
    • Verint Amazon Connect
    • Verint and Avaya
    • Verint and Cisco
    • Verint and Genesys
    • Verint and Microsoft Teams
  • Products
    • Call Center Project Services
    • Call Center Needs Assessments
    • Quick Win Targeted Engagements
    • Call Center Solutions
    • EliteAssist

      On-demand call center best practices and Verint training.

      Get info
    • EliteKeep

      Cloud or Hybrid recording archive.

      Get info
    • EliteSync

      Automate WFM schedule Changes for payroll accuracy

      Get info
    • EliteConnect

      Integrate Verint and Salesforce CRM

      Get info
  • Support
  • Resources
    • Blog

      When Workforce Management (WFM) Fails In a Crisis
      January 18 2023

      During the holidays I saw images of flight crews waiting 5 hours attempting to call their employer...

      All Posts
    • Quick Wins

      First Contact Resolution
      A credit card company uses speech analytics to drive better results.
      View now

      Collections Effectiveness
      How speech analytics increased payments at this call center.
      View now

      Read more
    • eBooks

      Call Center KPIs
      Impress your boss with these key metrics.
      View now

      Verint Automation Handbook
      Get more out of your Verint setup with better automation.
      View now

      Read more
    • Videos

      Videos
      Watch our customer success stories
      View now

      Webinars
      Watch our informative webinars
      View now

      View more
  • About
    • About Group Elite

      We make your next enterprise software implementation easy

      Get info
    • Careers

      Learn more about our exciting team and find your next role today!

      Get info
    • Leadership Team

      Helping our clients and partners find success every day.

      Get info
    • News

      Read about our latest news.

      Get info
    • Partners

      Our Strategic Technology Partners and Systems Integrators.

      Get info
  • Contact
  • Français

Webinars

Informative Webinars

Subscribe Now

  • Choose by topic
  • All
  • News
  • Workforce Management
  • Verint
  • Speech Analytics
  • EliteSync
  • Choose by type
  • Blog
  • eBooks
  • Videos
  • Webinars

hubspot web design agencies

Create Your Next Opportunity.

Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today !
Get in Touch
About Us
  • Careers
  • Contact Us
  • Global Offices
  • Leadership Team
  • Partners
Our Expertise
  • Contact Centers
  • Fraud & Compliance
Our Services
  • System Design & Architecture
  • Project Management
  • Implementation Services
  • Application Training
  • Support & Maintenance
  • Business Consulting
Our Partners
  • Strategic Technology Partners
  • Systems Integrators & Resellers
  • Verint Systems
Group Elite logo

2022 © Group Elite · All Rights Reserved