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Fraud & Compliance

Monitor and comply with call center PCI compliance regulations

Are you Ready?

Do you work for an organization that processes credit or debit card information?

Then you've likely heard of PCI call center compliance requirements for the Payment Card Industry Data Security Standard (PCI DSS), the regulatory standard aimed at preventing costly data breaches.  But are you ready?  Speak with a Group Elite consultant today about how to protect sensitive credit card data.

% of organizations fully PCI Compliant


% of companies still compliant a year after validation


% of consumers less inclined to do business with a breached organization


% of CIOs and CTOs that are “highly involved in threat management”


Create a PCI Call Center Compliance Checklist

We help your organization protect call recordings, enable pause and resume functionality, and redact sensitive data in voice and screen recordings.

Create Triggers

Our team can help you setup the appropriate triggers to remove credit card details for voice and screen recording.

Compliance Reporting

Report on compliance settings for encryption, recording playback and find recordings for compliance reviews.

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How can we help you?

Let’s talk and see how we evaluate your current contact center technology with your future needs.