Group Elite is a world leader in call center consulting, workforce optimization and contact center solutions
Contact Center Software from Start to Scale
Whether you’re launching a new call center tool or looking to optimize your calling technology, Group Elite is ready to help you maximize the value of your software investments.
Desktop Process Analytics & Contact Center Workflows
Ensure compliance, track productivity, and manage your call center workflow with our comprehensive Desktop Process Analytics. Find the friction and make adjustments to keep your team focused on supporting customers.
"Our WFM team managed payroll synchronizations in Verint WFM across 8 sites with thousands of agents. EliteSync helped us save $560,000 per year by automating simple tasks for payroll -- and we keep our existing payroll integration."