Quick Win:
Collections Effectiveness

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  • Success Story Video
  • How do I Improve Collections?
  • Research & Resources
  • How do I get started?

Call centers that perform collections are typically making outbound calls.  Using speech analytics to improve collections involves analyzing:

  • The top reasons why payments are able or not able to pay
  • Legal techniques that agents use to collect payments
  • Success talk-offs for collections improvement

Click on the Success Story Video to learn more.

Our consulting services are white-glove projects based on a hands-on, tailored agenda to meet your business needs. We are a diverse and dynamic group that provides training and offer best practice suggestions, from real world environments, to use in developing, deploying and administering your needs.

Contact us today to learn more about our Quick Win services.

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Let’s talk and evaluate your current contact center technology with your future needs.