Call centers that perform collections are typically making outbound calls. Using speech analytics to improve collections involves analyzing:
Click on the Success Story Video to learn more.
Call Centre Helper: How to Improve First Contact Resolution
Verint: Focusing on Customers During a Crisis
Video: Social Triggers for Call Center Collections
Our consulting services are white-glove projects based on a hands-on, tailored agenda to meet your business needs. We are a diverse and dynamic group that provides training and offer best practice suggestions, from real world environments, to use in developing, deploying and administering your needs.
Contact us today to learn more about our Quick Win services.
2022 © Group Elite · All Rights Reserved