Quick Win:
Call Center Collections Effectiveness

Return to the Quick Wins Home Page

Success Story Video


How Do I Improve Collections?

Call centers that perform collections are typically making outbound calls.  Using speech analytics to improve collections involves analyzing:

  • The top reasons why payments are able or not able to pay
  • Legal techniques that agents use to collect payments
  • Success talk-offs for collections improvement

Click on the Success Story Video to learn more.


Research & Resources

Call Centre Helper:  How to Improve First Contact Resolution

Verint: Focusing on Customers During a Crisis

Video:  Social Triggers for Call Center Collections


How Do I Get Started?

Our consulting services are white-glove projects based on a hands-on, tailored agenda to meet your business needs. We are a diverse and dynamic group that provides training and offer best practice suggestions, from real world environments, to use in developing, deploying and administering your needs.

Contact us today to learn more about our Quick Win services.


Create Your Next Opportunity.

Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today !