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WFM & Payroll

Does your contact center payroll reflect the reality of your WFM schedules?

What happens if WFM schedules aren't aligned with payroll?

 

 

 

1  The Workforce Institute

2  Bloomberg Payroll Department Benchmarks and Analysis Report

3 US Bureau of Labor Statistics Report

50% of American employees that will begin searching for a new job after experiencing just 2 issues with their paycheck

5050

26% of payroll administrators that say they are at the top of their game for technology and automation

2626

8% of American workers (13.6 million) report being overpaid – and not everyone scrambles to return it

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Unleash the Power of EliteSync

The industry's first cloud-based contact center payroll automation tool for Verint Workforce Management

Manage

employee conditions that differ from the reality of the employee’s schedule in Verint Workforce Management

Automate

delivery of exceptions and deliver them through existing WFM integrations to payroll

Improve

the accuracy of your contact center payroll and the efficiency of your WFM team

"Our WFM team managed payroll synchronizations in Verint WFM across 8 sites with thousands of agents.  EliteSync helped us save $560,000 per year by automating simple tasks for payroll -- and we keep our existing payroll integration."
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Contact Center WFM Administrator
North American BPO Provider
EliteSync Request
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WFM

Creating Payroll Accuracy Within Workforce Management

Half of the American workforce will start searching for a new job after experiencing just 2 issues with their paycheck.
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WFM

Using a Mobile App for WFM

How do you engage contact center agents with a WFM Mobile App?
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Partnerships

Verint Strategic Partner

We are proud to have a longstanding partnership that offers our customers a compelling way to expand the value of their contact center solutions.
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How can we help you?

Let’s talk and see how we evaluate your current contact center technology with your future needs.