Group-Elite-logo-2020-upper%20left%20web
  • Services
    • Call Center Recording Storage/Archival
    • Call Center Fraud & Compliance
    • Call Center Advanced WFM
    • Verint Workforce Optimization
    • Verint Automation Handbook
    • Verint Integrations
    • Verint Resources
    • Verint Services & Support
    • Verint Amazon Connect
    • Verint and Avaya
    • Verint and Cisco
    • Verint and Genesys
    • Verint and Microsoft Teams
  • Products
    • Call Center Project Services
    • Call Center Needs Assessments
    • Quick Win Targeted Engagements
    • Call Center Solutions
    • EliteAssist

      On-demand call center best practices and Verint training.

      Get info
    • EliteKeep

      Cloud or Hybrid recording archive.

      Get info
    • EliteSync

      Automate WFM schedule Changes for payroll accuracy

      Get info
    • EliteConnect

      Integrate Verint and Salesforce CRM

      Get info
  • Support
  • Resources
    • Blog

      When Workforce Management (WFM) Fails In a Crisis
      January 18 2023

      During the holidays I saw images of flight crews waiting 5 hours attempting to call their employer...

      All Posts
    • Quick Wins

      First Contact Resolution
      A credit card company uses speech analytics to drive better results.
      View now

      Collections Effectiveness
      How speech analytics increased payments at this call center.
      View now

      Read more
    • eBooks

      Call Center KPIs
      Impress your boss with these key metrics.
      View now

      Verint Automation Handbook
      Get more out of your Verint setup with better automation.
      View now

      Read more
    • Videos

      Videos
      Watch our customer success stories
      View now

      Webinars
      Watch our informative webinars
      View now

      View more
  • About
    • About Group Elite

      We make your next enterprise software implementation easy

      Get info
    • Careers

      Learn more about our exciting team and find your next role today!

      Get info
    • Leadership Team

      Helping our clients and partners find success every day.

      Get info
    • News

      Read about our latest news.

      Get info
    • Partners

      Our Strategic Technology Partners and Systems Integrators.

      Get info
  • Contact
  • Français

Videos

Customer Success Stories

Subscribe Now

  • Choose by topic
  • All
  • News
  • Workforce Management
  • Verint
  • Speech Analytics
  • EliteSync
  • Choose by type
  • Blog
  • eBooks
  • Videos
  • Webinars

Improving the Amount of Evaluations

Workforce Management Time Off Case Study

First Contact Resolution Using Speech Analytics

Verint Speech Analytics for Medical Company

Verint Automated Quality Monitoring for Utility

Call Center Collections Effectiveness Using Speech Analytics

First Contact Resolution Leveraging Speech Analytics

Regulatory Compliance Using Speech Analytics

Verint in Microsoft Azure

hubspot web design agencies

Create Your Next Opportunity.

Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today !
Get in Touch
About Us
  • Careers
  • Contact Us
  • Global Offices
  • Leadership Team
  • Partners
Our Expertise
  • Contact Centers
  • Fraud & Compliance
Our Services
  • System Design & Architecture
  • Project Management
  • Implementation Services
  • Application Training
  • Support & Maintenance
  • Business Consulting
Our Partners
  • Strategic Technology Partners
  • Systems Integrators & Resellers
  • Verint Systems
Group Elite logo

2022 © Group Elite · All Rights Reserved