According to a recent Workforce Institute survey, about half of the American...
With an annual direct purchasing power of over $200 billion, it is not...
According to a report by Gallup, only 33% of Americans are engaged in their...
September 3, 2020 - For nearly a decade, Group Elite has implemented solutions...
Are you spending too much time working on quality or call center coaching...
Simply having the right people to handle customer interactions continues to be...
A look at the top 3 implementation challenges for contact center technology. If...
Offering excellent customer service is a priority for most companies. However,...
Recently, Verint customer, John Barker, Managing Director at Capita, a large UK...
Time Off Management isn't Just for Agents It’s 6:45 a.m. on a bright and sunny...
Cherry-picking calls for coaching happens. I’ve seen it time and time again....
Montreal, Quebec - June 2, 2020 – Group Elite Communications, Inc. announces...
Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today!
