Group Elite Blog


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Not “May I” but “Can I” Speak to a Supervisor?

Time Off Management isn't Just for Agents

It’s 6:45 a.m. on a bright and sunny Friday during the summer and she logs into her Workforce Management...

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Cherry-Picking Calls for Coaching Leads to Frustration

Cherry-picking calls for coaching happens. I’ve seen it time and time again. Intentional or not, cherry-picking happens naturally and is perceived...
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Group Elite Expands Executive Team Poised for Cloud and CX Technology Growth

Montreal, Quebec - June 2, 2020 – Group Elite Communications, Inc. announces two new additions to their leadership team serving in the roles of...
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How do I monitor my contact center agents working from home?

In my home, we all drink a shot of vodka each time a journalist or family member uses the term "new normal" in conversation.  I'm so tired of this...
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Group Elite & Verint Establish Strong Strategic Partnership

June 7, 2017 - Group Elite Communications is extremely proud to announce its latest strategic partnership with Verint Systems, premier global...

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Group Elite and Multiple Customers Switching to Verint as Their Global Solution Provider to Enhance Success

Multiple Customer Organizations Follow Suit, Changing to Verint as Their Trusted Provider - 
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Group Elite Wins Partner Awards for the Second Year in a Row

Orlando, Florida. Interactions 2016 Conference.
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