NEW eBook: 5 Questions to Ask When Building a Speech Analytics Team Read Now
On-demand call center best practices and Verint training.
Cloud or Hybrid recording archive.
Automate WFM schedule Changes for payroll accuracy
Group Elite Marks 10 Years of Delivering on Exceptional Customer Experiences May 12 2022
LAVAL, QUEBEC & GREENWOOD VILLAGE, COLORADO (PRWEB) MAY 13, 2022 - Group Elite, a world leader in...
First Contact Resolution A credit card company uses speech analytics to drive better results. View now
Collections Effectiveness How speech analytics increased payments at this call center. View now
Call Center KPIs Impress your boss with these key metrics. View now
Verint Automation Handbook Get more out of your Verint setup with better automation. View now
Videos Watch our customer success stories View now
Webinars Watch our informative webinars View now
We make your next enterprise software implementation easy
Learn more about our exciting team and find your next role today!
Helping our clients and partners find success every day.
Read about our latest news.
Our Strategic Technology Partners and Systems Integrators.
The Latest News on Call Center Consulting and Managed Services
Subscribe Now
Technological advancements have made it easier to do business, communicate and...
True story - 15 years ago I was choosing between 1 of the 2 national mobile...
In the age of multichannel, improving customer service is easier said than...
According to a recent Workforce Institute survey, about half of the American...
With an annual direct purchasing power of over $200 billion, it is not...
According to a report by Gallup, only 33% of Americans are engaged in their...
September 3, 2020 - For nearly a decade, Group Elite has implemented solutions...
Are you spending too much time working on quality or call center coaching...
Simply having the right people to handle customer interactions continues to be...
A look at the top 3 implementation challenges for contact center technology. If...
Offering excellent customer service is a priority for most companies. However,...
Recently, Verint customer, John Barker, Managing Director at Capita, a large UK...
Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today !
