Learn more about our SickKids initiative today Click Here
On-demand call center best practices and Verint training.
Cloud or Hybrid recording archive.
Automate WFM schedule Changes for payroll accuracy
Integrate Verint and Salesforce CRM
Is Quiet Quitting Impacting the Contact Center?
September 21 2022
"Quiet quitting" is the newest buzz word plaguing the minds of leaders within many industries...
First Contact Resolution
A credit card company uses speech analytics to drive better results.
How speech analytics increased payments at this call center.
Call Center KPIs
Impress your boss with these key metrics.
Verint Automation Handbook
Get more out of your Verint setup with better automation.
Watch our customer success stories
Watch our informative webinars
We make your next enterprise software implementation easy
Learn more about our exciting team and find your next role today!
Helping our clients and partners find success every day.
Read about our latest news.
Our Strategic Technology Partners and Systems Integrators.
The Latest News on Call Center Consulting and Managed Services
What is desktop process analytics? Desktop Process Analytics (DPA) tracks...
Group Elite is a company of superstars. How do I know? Because our teammates...
Speech analytics is one of the most efficient tools, enabling contact centers...
July 1, 2021 - Group Elite’s cloud-ready solution EliteSync became the first...
Implementing best practices for better contact center workforce optimization...
Choosing a call center consultant in 2021 requires thinking big! And trust me,...
Contact center managed services offers an array of benefits across all lines of...
Technological advancements have made it easier to do business, communicate and...
True story - 15 years ago I was choosing between 1 of the 2 national mobile...
In the age of multichannel, improving customer service is easier said than...
According to a recent Workforce Institute survey, about half of the American...
With an annual direct purchasing power of over $200 billion, it is not...
Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today !
2022 © Group Elite · All Rights Reserved