On-demand call center best practices and Verint training.
Cloud or Hybrid recording archive.
Automate WFM schedule Changes for payroll accuracy
Integrate Verint and Salesforce CRM
When Workforce Management (WFM) Fails In a Crisis January 18 2023
During the holidays I saw images of flight crews waiting 5 hours attempting to call their employer...
First Contact Resolution A credit card company uses speech analytics to drive better results. View now
Collections Effectiveness How speech analytics increased payments at this call center. View now
Call Center KPIs Impress your boss with these key metrics. View now
Verint Automation Handbook Get more out of your Verint setup with better automation. View now
Videos Watch our customer success stories View now
Webinars Watch our informative webinars View now
We make your next enterprise software implementation easy
Learn more about our exciting team and find your next role today!
Helping our clients and partners find success every day.
Read about our latest news.
Our Strategic Technology Partners and Systems Integrators.
The Latest News on Call Center Consulting and Managed Services
Subscribe Now
Rising gas prices impacts us all. Digital signs at every corner reminding us of...
LAVAL, QUEBEC & GREENWOOD VILLAGE, COLORADO (PRWEB) MAY 13, 2022 - Group Elite,...
By now you may have read a little (or a lot) about The Great Resignation. You...
The impact of the supply chain crisis is being measured in many ways – part...
Group Elite, a world leader in contact center services, today announced their...
As an organization prepares for a call center needs assessment, the terms...
What is desktop process analytics? Desktop Process Analytics (DPA) tracks...
Group Elite is a company of superstars. How do I know? Because our teammates...
Speech analytics is one of the most efficient tools, enabling contact centers...
July 1, 2021 - Group Elite’s cloud-ready solution EliteSync became the first...
Implementing best practices for better contact center workforce optimization...
Choosing a call center consultant in 2021 requires thinking big! And trust me,...
Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today !
