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Unlocking Potential: How Bots Empower Employees for Success February 22 2024
As I reflect on the how bots are being communicated in the contact center space, one thing is clear...
First Contact Resolution A credit card company uses speech analytics to drive better results. View now
Collections Effectiveness How speech analytics increased payments at this call center. View now
Call Center KPIs Impress your boss with these key metrics. View now
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Between the cost of finding the right agents, training the right agents, and...
Cherry-picking calls for coaching happens. I’ve seen it time and time again....
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