--- title: Group Elite Blog | Amanda Haney description: Amanda Haney is an experienced Group Elite Senior Consultant and Trainer with over 20 years of experience within contact centers. Amanda is driven by a passion for building relationships, improving operational efficiencies, and ensuring adherence to regulatory and compliance requirements. She has a proven history of expertise in a wide array of contact center verticals including financial, transportation, security, medical, and automotive. --- [![Group-Elite-logo-2020-upper left web](https://www.groupelite.com/hs-fs/hubfs/Group-Elite-logo-2020-upper%20left%20web.webp?width=2196&height=861&name=Group-Elite-logo-2020-upper%20left%20web.webp "Group-Elite-logo-2020-upper left web")](https://www.groupelite.com/) ![](https://www.groupelite.com/hubfs/bars-solid.svg) [**](https://www.groupelite.com/blog/author/amanda-haney#test-popup) ** # **News & Views** The Latest News on Call Center Consulting and Managed Services Subscribe Now # Group Elite Blog ** ** ** - Choose by topic - [ All ](https://www.groupelite.com/blog) - [ News ](https://www.groupelite.com/blog/tag/news) - [ Workforce Management ](https://www.groupelite.com/blog/tag/workforce-management) - [ Verint ](https://www.groupelite.com/blog/tag/verint) - [ Speech Analytics ](https://www.groupelite.com/blog/tag/speech-analytics) - [ EliteSync ](https://www.groupelite.com/blog/tag/elitesync) - Choose by type - [ Blog ](https://www.groupelite.com/blog) - [ eBooks ](https://www.groupelite.com/ebooks) - [ Videos ](https://www.groupelite.com/videos) - [ Webinars ](https://www.groupelite.com/webinars) ## Amanda Haney ![Amanda Haney](https://www.groupelite.com/hubfs/Amanda%20Haney%20Thumbnail.png) Amanda Haney is an experienced Group Elite Senior Consultant and Trainer with over 20 years of experience within contact centers. Amanda is driven by a passion for building relationships, improving operational efficiencies, and ensuring adherence to regulatory and compliance requirements. She has a proven history of expertise in a wide array of contact center verticals including financial, transportation, security, medical, and automotive. ### Recent Posts ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Setting Up Contact Center New Hires for Success Between the cost of finding the right agents, training the right agents, and...](https://www.groupelite.com/blog/setting-up-contact-center-new-hires-for-success) [ Read More ](https://www.groupelite.com/blog/setting-up-contact-center-new-hires-for-success) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read When should I ask for speech analytics assistance? It's time to answer question #5 in our eBook "5 Questions to Ask When Building...](https://www.groupelite.com/blog/when-should-i-ask-for-speech-analytics-assistance) [ Read More ](https://www.groupelite.com/blog/when-should-i-ask-for-speech-analytics-assistance) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read Is Quiet Quitting Impacting the Contact Center? "Quiet quitting" is the newest buzz word plaguing the minds of leaders within...](https://www.groupelite.com/blog/is-quiet-quitting-impacting-the-contact-center) [ Read More ](https://www.groupelite.com/blog/is-quiet-quitting-impacting-the-contact-center) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read What should the goals be for a speech analytics team? It's time for question #4 in our eBook "5 Questions to Ask When Building a...](https://www.groupelite.com/blog/what-should-the-goals-be-for-a-speech-analytics-team) [ Read More ](https://www.groupelite.com/blog/what-should-the-goals-be-for-a-speech-analytics-team) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Where should the speech analytics team live within your organization? It's time for question #3 in our eBook "5 Questions to Ask When Building a...](https://www.groupelite.com/blog/where-should-speech-analytics-live-within-your-organization) [ Read More ](https://www.groupelite.com/blog/where-should-speech-analytics-live-within-your-organization) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read What are the typical day-to-day tasks for a speech analytics team? It's time for question #2 in our eBook "5 Questions to Ask When Building a...](https://www.groupelite.com/blog/what-are-typical-day-to-day-tasks-for-a-speech-analytics-team) [ Read More ](https://www.groupelite.com/blog/what-are-typical-day-to-day-tasks-for-a-speech-analytics-team) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Who should be on and leading a Speech Analytics team? Speech Analytics tools offer an array of powerful features to help you unlock...](https://www.groupelite.com/blog/who-should-be-on-and-leading-a-speech-analytics-team) [ Read More ](https://www.groupelite.com/blog/who-should-be-on-and-leading-a-speech-analytics-team) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Why Use a Speech Analytics Consultant Speech analytics is one of the most efficient tools, enabling contact centers...](https://www.groupelite.com/blog/why-use-a-speech-analytics-consultant) [ Read More ](https://www.groupelite.com/blog/why-use-a-speech-analytics-consultant) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Why Contact Center Managed Services Improves Your ROI Contact center managed services offers an array of benefits across all lines of...](https://www.groupelite.com/blog/why-contact-center-managed-services-improve-your-roi) [ Read More ](https://www.groupelite.com/blog/why-contact-center-managed-services-improve-your-roi) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Your Quality Team Isn’t Evil: Handling Call Center Quality Disputes Are you spending too much time working on quality or call center coaching...](https://www.groupelite.com/blog/call-center-quality-disputes) [ Read More ](https://www.groupelite.com/blog/call-center-quality-disputes) [ All posts ](https://www.groupelite.com/blog/all) ![b2b_inbound_sales_agencies](https://www.groupelite.com/hs-fs/hubfs/b2b_inbound_sales_agencies.webp?width=1920&height=1280&name=b2b_inbound_sales_agencies.webp) ## Create Your Next Opportunity. 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