Group Elite is a world leader in call center consulting, workforce optimization and contact center solutions

 

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Award-Winning Call Center Experts

Our talented staff of contact center specialists are here to make your next contact center technology project a success. From the start of a new implementation to on-demand consulting and training, the Group Elite team is here to help you.

Contact Center Software from Start to Scale

Whether you’re launching a new call center tool or looking to optimize your calling technology, Group Elite is ready to help you maximize the value of your software investments.

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Workforce Optimization & Engagement

Fine-tune your workforce performance with our complete suite of solutions and services for managing contact center teams. Beat your KPIs while also driving the kind of engagement that improves agent retention.

Desktop Process Analytics & Contact Center Workflows

Ensure compliance, track productivity, and manage your call center workflow with our comprehensive Desktop Process Analytics. Find the friction and make adjustments to keep your team focused on supporting customers.

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Group Elite is a Verint Strategic Partner for deploying customer engagement solutions and modernizing contact centers.
  • 80+ Certified Engineers
  • 250 Vendor Migrations
  • Custom Support Options
  • On-Demand Consulting

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Just Ask Our Customers

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Utility Company

“Group Elite was flexible and willing to assist regarding training; specifically with schedules, topics, attendees, and sharing best practices.”
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Canadian Bank

“Group Elite always acted in true partnership with the customer and other vendors to do everything possible to ensure our mutual success in the project.”
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Telecommunications Company

"Our WFM team managed payroll synchronizations in Verint WFM across 8 sites with thousands of agents. EliteSync helped us save $560,000 per year by automating simple tasks for payroll -- and we keep our existing payroll integration."
Why choose Group Elite?
  • 200 Years of Combined Experience in the Contact Center Industry
  • Helping Our Clients Drive Performance Improvement
  • 80 NPS Score with Customers

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Get the Definitive Contact Center eBook

Grab this free ebook for all the call center KPIs you can imagine and 4 tips that are sure to impress.

 

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Create Your Next Opportunity.

Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today!