Creating a runway for day one of your new Verint platform requires transitioning agent and supervisor data, collecting historical WFM data, saving old forms and evaluations, as well as transforming old dashboards and reports. Let Group Elite smooth your transition concerns by working alongside a project team that understands legacy systems. Our team has successfully migrated over 100 customers from NICE to Verint and we use state of the art tools such as EliteKeep to transition your data and ultimately ease your vendor transition fears.
Simply training your users on the new Verint platform is not enough. Group Elite leverages a user-adoption-focus approach to translate processes and steps into YOUR language. Our team delivers training that is customized based on your KPIs and helps bridge the feature gap from the old NICE platform to an updated Verint system. Our approach is designed for success and uses our real-world experience with various systems.
During a transition from NICE to Verint, there will be concerns from various parts of your organization. Group Elite works with PCI compliance teams, InfoSec (Information Security) teams and external integration points. Our project managers use Agile and Waterfall methodologies to ensure a smooth implementation of your solution.
Reports from an old platform are both good and bad. On one had you want to hold onto the format and look of an old report, but on the other hand it's important to see what a new system can do. Our team will help you recreate dashboards and reports, teach you how to use included custom reporting tools, and help you stay focused on driving your strategic business goals.
Group Elite uses a cloud or hybrid-based archival solution to extract recordings and evalutions from your old NICE system. EliteKeep maintains recordings at scale for playback, especially for long retention periods due to internal or regulatory requirements such as Dodd Frank, PCI Compliance, Sarbanes-Oxley, GDPR or HIPAA.
