--- title: Call Center Regulatory Compliance description: Call center regulatory compliance involves PCI Compliance, HIPAA protection, employee engagement and various regulatory issues. image: https://www.groupelite.com/hubfs/Regulatory%20Screenshot-1.png --- [![Group-Elite-logo-2020-upper left web](https://www.groupelite.com/hs-fs/hubfs/Group-Elite-logo-2020-upper%20left%20web.webp?width=2196&height=861&name=Group-Elite-logo-2020-upper%20left%20web.webp "Group-Elite-logo-2020-upper left web")](https://www.groupelite.com/) ![](https://www.groupelite.com/hubfs/bars-solid.svg) [**](https://www.groupelite.com/quickwins/call-center-regulatory-compliance#test-popup) ** # **Quick Win:** Call Center Regulatory Compliance [![Return to the Quick Wins Home Page](https://no-cache.hubspot.com/cta/default/7576331/7978c61b-36b5-4c9f-8373-39ca053accba.png)](https://cta-redirect.hubspot.com/cta/redirect/7576331/7978c61b-36b5-4c9f-8373-39ca053accba) ## Success Story Video   ## Why Should Call Centers Care? Calls have been recorded for over 2 decades, but the rules have changed.  For example, if your organization is recording for coaching and NOT protecting credit card numbers as they're spoken or shown on the agent's screen, it's time to consider options to mute and mask that data.  If your pouring over thousands of calls looking for an agent to forget a script, skip a disclosure or disposition a call, then it's time to look for technology like speech analytics and Automatic Quality Monitoring (AQM) to identify, alert and coach to the right topic.   Watch the **Success Story Video** linked above to hear how a simple call disposition through speech analytics saved the company millions.   ## Research & Resources [**News:  **Consider Adopting a Company Culture of Security and Compliance on Data Protection Day](https://www.streetinsider.com/Business+Wire/%C2%A0PCI+Pal%C2%AE+Encourages+Organizations+to+Consider+Adopting+a+Company+Culture+of+Security+and+Compliance+on+Data+Protection+Day+2021/17879859.html) [**Blog: ** How do I monitor my contact center agents working from home? ](https://www.groupelite.com/blog/monitor-my-contact-center-agents-working-from-home?hsLang=en) [**Gartner Research Report: ** Build a Compliance Program that Supports Business](https://www.gartner.com/en/legal-compliance/insights/compliance-program-management) [**News: **Top Global Bank Selects Verint to Provide Enterprise Solution for Fraud and Security Investigations](https://www.businesswire.com/news/home/20200416005052/en/Top-Global-Bank-Selects-Verint-to-Provide-Enterprise-Solution-for-Fraud-and-Security-Investigations)   ## How Do I Get Started? Want a demo to see how speech analytics and PCI compliant recording can be leveraged in your call center? Have you thought that speech analytics was too expensive to use for quality monitoring and compliance? Want us to review your regulatory issues and provide best practice recommendations from our expert team? **[START A QUICK WIN WITH GROUP ELITE](https://www.groupelite.com/cs/c/?cta_guid=ba05bf5f-8680-4065-ac26-956d45223d8a&signature=AAH58kHEJ62zzRhtcmRW0idmibh4amsHqQ&pageId=41155546652&placement_guid=649812ac-cbe1-4753-b4df-11aa3d13e29d&click=e6ad6b7c-5c02-40fe-ae5e-366fb9b67abe&hsutk=e8b4038bea7fca62e05afd0345705d5e&canon=https%3A%2F%2Fwww.groupelite.com%2Fquickwins%2Fcall-center-regulatory-compliance&utm_referrer=https%3A%2F%2Fwww.google.com%2F&portal_id=7576331&redirect_url=APefjpH0FbEra80G7AtcAKnaUoF71KilRgoTU2RZumDW3LhxUH4OErbdyLFEAKhHOX8IrFurlWh8jCxa6ldU9P9mWerNPIvkXL0ZTbF8wmQyxLXomhF71vkPpY2eaNBwUvINIAmtLsA_b2brrviRHunSv108_-t2aTkehGovyTqUD_jNLUc7OpRePSGV7cY6XhoK92UuddYJ5LjjJMyUB-nfCTq61j8akECBg3Y1UPVsAkTB8y8LKcmcJ6zMjfkABItgsG5zUx__saSilvY8dS26KV3A23Ox2Q&__hstc=110066778.e8b4038bea7fca62e05afd0345705d5e.1649878595176.1651580771614.1651587509864.10&__hssc=110066778.31.1651587509864&__hsfp=2904161561&contentType=standard-page)** ![b2b_inbound_sales_agencies](https://www.groupelite.com/hs-fs/hubfs/b2b_inbound_sales_agencies.webp?width=1920&height=1280&name=b2b_inbound_sales_agencies.webp) ## Create Your Next Opportunity. Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today ! 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