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The Essential Contact Center RFP-Building Guide

This guide and RFP template specifically focuses on workforce engagement and voice of the customer solutions.

  • Everything you need to know about completing a needs assessment
  • How to start with good discovery, analyze and score results, and validate assumptions
  • Includes workforce optimization RFP template

Contact Center RFP Questions – the best baseline for any project is to start with the questions you would ask prospective vendors. Use this first, then customize questions that are specific to your organization's challenges.


Complimentary Assessment Call –often you just need an independent voice. Lean on our team of call center consultants that are ready to assess your current needs, make recommendations, and implement solutions that meet your strategic goals.

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