Workforce Management

Accurate workload requirements, scheduling flexibility and employee engagement all with the needed options to manage with ease.

Quality Monitoring

Advance your quality management program with increased insight into the bigger picture, overall business quality.

Interaction Analytics

Transform often hidden valuable customer information into business results.

Performance Managment

Align the entire organization around transparent data, goals and insight and motivate the right actions.

Call Center Optimization

Start Transforming Your Culture Today
Let us tailor NICE Workforce Optimization to your specific business needs, helping you find the right point of entry and setting a complete transformation roadmap. Our suite can be implemented on-premise, as a hosted solution or via software as a service (SaaS).

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Interaction Analytics

We can show you how to capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time.



Group Elite has grown rapidly based on a partnership model.

Our approach is always driven by building exceptional relationships.