Customer Case Study:
Automating WFM Schedule Changes in Verint WFM
Join US Cellular as they share how automation tools are used to avoid spending hours of time in the Verint Forecasting and Scheduling Calendar screen, matching the actual worked hours to the scheduled before the payroll integration sends the data. Learn how automation saved the company thousands of man hours and time and has improved agent paycheck accuracy of their Verint/Payroll integration. Group Elite, a Verint Strategic Partner, will also be giving a demonstration of how the tool understands employee conditions that differ from the reality of employee schedules and answer any questions.
Why do I need AQM?
Have you considered AQM but hesitate as you are unsure what questions, forms and processes will it truly automate? Are you listening to samples of calls and getting accused of only listening to bad calls? Have you struggled with maintaining compliance through small sample sizes? Join this roundtable of AQM experts as they discuss AQM rule creation, AQM reluctance, the QM team impact, and the shift away from traditional monitoring.
Educational Track Session:
Secure a Promotion With 10 New Automation Features
Join us for a rapid-fire automation session that describes 10 innovative ways to add automation to your WFM, QM, and speech analytics programs. Attend and leave the session with a copy of our 2021 Verint Automation Handbook to make your life easier.