--- title: Group Elite Blog | William Hawley description: William Hawley is the Chief Operating Officer for Group Elite. He has held various leadership roles with companies like NICE Systems, ClickFox and First USA. Bill is passionate about customer experience solutions and yes, has a few horses to take care of in the hills of Pennsylvania --- [![Group-Elite-logo-2020-upper left web](https://www.groupelite.com/hs-fs/hubfs/Group-Elite-logo-2020-upper%20left%20web.webp?width=2196&height=861&name=Group-Elite-logo-2020-upper%20left%20web.webp "Group-Elite-logo-2020-upper left web")](https://www.groupelite.com/) ![](https://www.groupelite.com/hubfs/bars-solid.svg) [**](https://www.groupelite.com/blog/author/william-hawley#test-popup) ** # **News & Views** The Latest News on Call Center Consulting and Managed Services Subscribe Now # Group Elite Blog ** ** ** - Choose by topic - [ All ](https://www.groupelite.com/blog) - [ News ](https://www.groupelite.com/blog/tag/news) - [ Workforce Management ](https://www.groupelite.com/blog/tag/workforce-management) - [ Verint ](https://www.groupelite.com/blog/tag/verint) - [ Speech Analytics ](https://www.groupelite.com/blog/tag/speech-analytics) - [ EliteSync ](https://www.groupelite.com/blog/tag/elitesync) - Choose by type - [ Blog ](https://www.groupelite.com/blog) - [ eBooks ](https://www.groupelite.com/ebooks) - [ Videos ](https://www.groupelite.com/videos) - [ Webinars ](https://www.groupelite.com/webinars) ## William Hawley ![William Hawley](https://www.groupelite.com/hubfs/bill1-removebg-preview%20(1).png) William Hawley is the Chief Operating Officer for Group Elite. He has held various leadership roles with companies like NICE Systems, ClickFox and First USA. Bill is passionate about customer experience solutions and yes, has a few horses to take care of in the hills of Pennsylvania ### Recent Posts ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Why Managed Services for Your Contact Center? A look at the top 3 implementation challenges for contact center technology. If...](https://www.groupelite.com/blog/contact-center-managed-services) [ Read More ](https://www.groupelite.com/blog/contact-center-managed-services) [ All posts ](https://www.groupelite.com/blog/all) ![b2b_inbound_sales_agencies](https://www.groupelite.com/hs-fs/hubfs/b2b_inbound_sales_agencies.webp?width=1920&height=1280&name=b2b_inbound_sales_agencies.webp) ## Create Your Next Opportunity. Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today ! 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