--- title: Group Elite Blog | Matthew Storm description: Matthew Storm is the VP of Marketing and has been evangelizing and promoting customer experience solutions for over 20 years. Previously he lead marketing programs for contact center technology providers such as Jacada, NICE Systems, OpenText and QPC in the Americas, Europe and Middle East. Before working on the vendor side, Matthew got his start in the contact center industry back in the 1990s while working for Dell Computer and various startups where he implemented solutions for workforce management, recording, analytics, predictive dialers and CRM. Matthew is a graduate of Oklahoma State University and has an MBA from St. Edward’s University. He and his wife Karla live in Dallas, Texas and is very proud of his Park Ranger daughter. --- [![Group-Elite-logo-2020-upper left web](https://www.groupelite.com/hs-fs/hubfs/Group-Elite-logo-2020-upper%20left%20web.webp?width=2196&height=861&name=Group-Elite-logo-2020-upper%20left%20web.webp "Group-Elite-logo-2020-upper left web")](https://www.groupelite.com/) ![](https://www.groupelite.com/hubfs/bars-solid.svg) [**](https://www.groupelite.com/blog/author/matthew-storm#test-popup) ** # **News & Views** The Latest News on Call Center Consulting and Managed Services Subscribe Now # Group Elite Blog ** ** ** - Choose by topic - [ All ](https://www.groupelite.com/blog) - [ News ](https://www.groupelite.com/blog/tag/news) - [ Workforce Management ](https://www.groupelite.com/blog/tag/workforce-management) - [ Verint ](https://www.groupelite.com/blog/tag/verint) - [ Speech Analytics ](https://www.groupelite.com/blog/tag/speech-analytics) - [ EliteSync ](https://www.groupelite.com/blog/tag/elitesync) - Choose by type - [ Blog ](https://www.groupelite.com/blog) - [ eBooks ](https://www.groupelite.com/ebooks) - [ Videos ](https://www.groupelite.com/videos) - [ Webinars ](https://www.groupelite.com/webinars) ## Matthew Storm ![Matthew Storm](https://www.groupelite.com/hubfs/Rich%20Text%20Pasting/unknown-1594754094811.jpg) Matthew Storm is the VP of Marketing and has been evangelizing and promoting customer experience solutions for over 20 years. Previously he lead marketing programs for contact center technology providers such as Jacada, NICE Systems, OpenText and QPC in the Americas, Europe and Middle East. Before working on the vendor side, Matthew got his start in the contact center industry back in the 1990s while working for Dell Computer and various startups where he implemented solutions for workforce management, recording, analytics, predictive dialers and CRM. Matthew is a graduate of Oklahoma State University and has an MBA from St. Edward’s University. He and his wife Karla live in Dallas, Texas and is very proud of his Park Ranger daughter. ### Recent Posts ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Unlocking the Potential of Verint: Exploring Healthy Advanced Features When I get a new phone, watch, or electronic gadget I'm the first to try every...](https://www.groupelite.com/blog/unlocking-the-full-potential-of-verint-exploring-healthy-advanced-features) [ Read More ](https://www.groupelite.com/blog/unlocking-the-full-potential-of-verint-exploring-healthy-advanced-features) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read What are Call Center White Glove Services? A few years ago, I stepped out of the airport in Shanghai for the first time...](https://www.groupelite.com/blog/what-are-call-center-white-glove-services) [ Read More ](https://www.groupelite.com/blog/what-are-call-center-white-glove-services) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read What I Wish Everyone Knew About Good Habits Before you look away…don’t worry. I’m not doing a yoga class. I’m here to share...](https://www.groupelite.com/blog/what-i-wish-everyone-knew-about-good-habits) [ Read More ](https://www.groupelite.com/blog/what-i-wish-everyone-knew-about-good-habits) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read Gas Prices are High. So are Customer Expectations. Rising gas prices impacts us all. Digital signs at every corner reminding us of...](https://www.groupelite.com/blog/gas-prices-are-high-so-are-customer-expectations) [ Read More ](https://www.groupelite.com/blog/gas-prices-are-high-so-are-customer-expectations) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read The Supply Chain Crisis: Hear it in The Customer’s Voice The impact of the supply chain crisis is being measured in many ways – part...](https://www.groupelite.com/blog/the-supply-chain-crisis-hear-it-in-the-customer-voice) [ Read More ](https://www.groupelite.com/blog/the-supply-chain-crisis-hear-it-in-the-customer-voice) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 5 Minute Read The 4 Pillars of a Comprehensive Call Center Needs Assessment As an organization prepares for a call center needs assessment, the terms...](https://www.groupelite.com/blog/the-4-pillars-of-a-comprehensive-call-center-needs-assessment) [ Read More ](https://www.groupelite.com/blog/the-4-pillars-of-a-comprehensive-call-center-needs-assessment) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Why Did Midsize Companies Move Their Call Centers to the Cloud First? Technological advancements have made it easier to do business, communicate and...](https://www.groupelite.com/blog/why-midsize-companies-moved-their-call-centers-to-the-cloud-first) [ Read More ](https://www.groupelite.com/blog/why-midsize-companies-moved-their-call-centers-to-the-cloud-first) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Ensuring Quality Service Across All Channels In the age of multichannel, improving customer service is easier said than...](https://www.groupelite.com/blog/ensuring-quality-service-across-channels) [ Read More ](https://www.groupelite.com/blog/ensuring-quality-service-across-channels) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 4 Minute Read Using a Mobile App for Workforce Management According to a report by Gallup, only 33% of Americans are engaged in their...](https://www.groupelite.com/blog/wfm-mobile-apps) [ Read More ](https://www.groupelite.com/blog/wfm-mobile-apps) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Our Experience is Your Advantage September 3, 2020 - For nearly a decade, Group Elite has implemented solutions...](https://www.groupelite.com/blog/our-experience-is-your-advantage) [ Read More ](https://www.groupelite.com/blog/our-experience-is-your-advantage) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read The Key to Excellent Customer Service: Call Calibration Offering excellent customer service is a priority for most companies. However,...](https://www.groupelite.com/blog/call-calibration-tips) [ Read More ](https://www.groupelite.com/blog/call-calibration-tips) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read How do I monitor my contact center agents working from home? In my home, we all drink a shot of vodka each time a journalist or family...](https://www.groupelite.com/blog/monitor-my-contact-center-agents-working-from-home) [ Read More ](https://www.groupelite.com/blog/monitor-my-contact-center-agents-working-from-home) [ All posts ](https://www.groupelite.com/blog/all) ![b2b_inbound_sales_agencies](https://www.groupelite.com/hs-fs/hubfs/b2b_inbound_sales_agencies.webp?width=1920&height=1280&name=b2b_inbound_sales_agencies.webp) ## Create Your Next Opportunity. Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today ! 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