---
title: Group Elite Blog | Dylan Lane
description: Dylan Lane is a business consultant and trainer based in Rochester, New York and held workforce planning roles in the healthcare industry prior to joining Group Elite.
---

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## Dylan Lane

![Dylan Lane](https://www.groupelite.com/hubfs/Dylan%20Lane%20Square%20Low%20Res.jpg)

Dylan Lane is a business consultant and trainer based in Rochester, New York and held workforce planning roles in the healthcare industry prior to joining Group Elite.

### Recent Posts

<https://www.groupelite.com/blog/measuring-what-matters-effective-kpis-for-contact-center-scheduling>

<https://www.groupelite.com/blog/measuring-what-matters-effective-kpis-for-contact-center-scheduling>

## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 6 Minute Read Measuring What Matters: Effective KPIs for Contact Center Scheduling Contact Centers are living, breathing, and constantly changing. Things like...](https://www.groupelite.com/blog/measuring-what-matters-effective-kpis-for-contact-center-scheduling)

[ Read More 

](https://www.groupelite.com/blog/measuring-what-matters-effective-kpis-for-contact-center-scheduling)

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