--- title: Group Elite Blog | Chris Rand description: Chris has nearly 20 years of experience with Workforce Management in various industries including satellite TV, business to business and financial services.  He has helped build WFM teams from the ground up and most recently acted as the WFM Business Subject Matter Expert for a large retirement services company.  As the Business SME, Chris was responsible for not only assisting with the day to day operations of the WFM application (including troubleshooting and back end integration) but also as the key knowledge management source for all WFM processes and procedures in the company.  In addition to that role, he acted as the WFM team supervisor and team lead for the growing WFM team during times of staffing changes and transition from one leadership organization to another.  Upon joining GEC, Chris shares his knowledge of the Verint WFM platform with customers in WFM Training and Consulting sessions. --- [![Group-Elite-logo-2020-upper left web](https://www.groupelite.com/hs-fs/hubfs/Group-Elite-logo-2020-upper%20left%20web.webp?width=2196&height=861&name=Group-Elite-logo-2020-upper%20left%20web.webp "Group-Elite-logo-2020-upper left web")](https://www.groupelite.com/) ![](https://www.groupelite.com/hubfs/bars-solid.svg) [**](https://www.groupelite.com/blog/author/chris-rand#test-popup) ** # **News & Views** The Latest News on Call Center Consulting and Managed Services Subscribe Now # Group Elite Blog ** ** ** - Choose by topic - [ All ](https://www.groupelite.com/blog) - [ News ](https://www.groupelite.com/blog/tag/news) - [ Workforce Management ](https://www.groupelite.com/blog/tag/workforce-management) - [ Verint ](https://www.groupelite.com/blog/tag/verint) - [ Speech Analytics ](https://www.groupelite.com/blog/tag/speech-analytics) - [ EliteSync ](https://www.groupelite.com/blog/tag/elitesync) - Choose by type - [ Blog ](https://www.groupelite.com/blog) - [ eBooks ](https://www.groupelite.com/ebooks) - [ Videos ](https://www.groupelite.com/videos) - [ Webinars ](https://www.groupelite.com/webinars) ## Chris Rand ![Chris Rand](https://www.groupelite.com/hubfs/Chris%20Rand.jpg) Chris has nearly 20 years of experience with Workforce Management in various industries including satellite TV, business to business and financial services.  He has helped build WFM teams from the ground up and most recently acted as the WFM Business Subject Matter Expert for a large retirement services company.  As the Business SME, Chris was responsible for not only assisting with the day to day operations of the WFM application (including troubleshooting and back end integration) but also as the key knowledge management source for all WFM processes and procedures in the company.  In addition to that role, he acted as the WFM team supervisor and team lead for the growing WFM team during times of staffing changes and transition from one leadership organization to another.  Upon joining GEC, Chris shares his knowledge of the Verint WFM platform with customers in WFM Training and Consulting sessions. ### Recent Posts ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read Span of Control: Staffing the Perfect WFM Team In previous posts we’ve spent a great deal of time talking about what makes up...](https://www.groupelite.com/blog/span-of-control-staffing-the-perfect-wfm-team) [ Read More ](https://www.groupelite.com/blog/span-of-control-staffing-the-perfect-wfm-team) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 3 Minute Read What is Contact Center Shrinkage? Simply having the right people to handle customer interactions continues to be...](https://www.groupelite.com/blog/what-is-contact-center-shrinkage) [ Read More ](https://www.groupelite.com/blog/what-is-contact-center-shrinkage) ## [![](https://cdn2.hubspot.net/hubfs/4130406/B2B%20Theme/Clock-3.png) 2 Minute Read Not “May I” but “Can I” Speak to a Supervisor? Time Off Management isn't Just for Agents It’s 6:45 a.m. on a bright and sunny...](https://www.groupelite.com/blog/may-i-speak-to-a-supervisor) [ Read More ](https://www.groupelite.com/blog/may-i-speak-to-a-supervisor) [ All posts ](https://www.groupelite.com/blog/all) ![b2b_inbound_sales_agencies](https://www.groupelite.com/hs-fs/hubfs/b2b_inbound_sales_agencies.webp?width=1920&height=1280&name=b2b_inbound_sales_agencies.webp) ## Create Your Next Opportunity. Our contact center specialists are ready to help you explore the next horizon for improving your contact center performance. Book a conversation today ! 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