Chris has nearly 20 years of experience with Workforce Management in various industries including satellite TV, business to business and financial services. He has helped build WFM teams from the ground up and most recently acted as the WFM Business Subject Matter Expert for a large retirement services company. As the Business SME, Chris was responsible for not only assisting with the day to day operations of the WFM application (including troubleshooting and back end integration) but also as the key knowledge management source for all WFM processes and procedures in the company. In addition to that role, he acted as the WFM team supervisor and team lead for the growing WFM team during times of staffing changes and transition from one leadership organization to another. Upon joining GEC, Chris shares his knowledge of the Verint WFM platform with customers in WFM Training and Consulting sessions.